Privacy statement

Privacy

Rovince.com

About our privacy policy

Rovince.com cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services carefully. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services accessed through it by Rovince.com. The effective date for the validity of these conditions is 23/05/2022, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you

is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data, how we protect your data from misuse, and what rights you have with respect to the personal data you have provided to us.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), what security techniques we use, and who can view the data.

Webshop software

Woocommerce

Our online store is developed with software from Woocommerce. Personal data that you make available to us for our services are shared with this party. Woocommerce has access to your data to provide us with (technical) support. They will never use your data for another purpose. Based on the agreement we have with them, Woocommerce is obligated to take appropriate security measures. Woocommerce uses cookies to collect technical information related to your use of the software. No personal data is collected and/or stored.

Web hosting

Hostnet

We use web hosting and email services from Hostnet. Hostnet processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. Hostnet has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Hostnet is obligated to confidentiality based on the agreement.

Email and mailing lists

Mailchimp

We send our email newsletters with Mailchimp. Mailchimp will never use your name and email address for their own purposes. At the bottom of every email sent automatically via our website, you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is securely stored by Mailchimp. Mailchimp uses cookies and other internet technologies that tell if emails are opened and read. Mailchimp reserves the right to use your data to further improve services and to share information with third parties in this context.

We use Gmail for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data to the greatest extent possible. Gmail has no access to our mailbox and we handle all our email traffic confidentially.

Payment processors

Pay.nl

For handling (part of) payments in our online store, we use the platform of Pay.nl. Pay.nl processes your name, address and residence details, and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve services and to share (anonymized) data with third parties in this context. Pay.nl shares personal data and information regarding your financial position with credit rating agencies if you apply for deferred payment (credit facility). All the above-mentioned safeguards for the protection of your personal data also apply to the parts of

Pay.nl's services for which they engage third parties. Pay.nl does not store your data longer than permitted by legal time limits.

Reviews

Webwinkelkeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name, place of residence, and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They use this information solely to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide services, for which we have given permission to WebwinkelKeur. All the aforementioned safeguards regarding the protection of your personal data also apply to the components of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

PostNL

If you place an order with us, it is our task to have your package delivered to you. We use the services of PostNL for carrying out the deliveries. It is necessary for that to share your name, address, and residence data with PostNL. PostNL uses this information only to perform the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

Invoicing and accounting

E-boekhouden

For keeping our administration and accounting, we use the services of e-boekhouden. We share your name, address and residence details, and details of your order. This data is used for administering sales invoices. Your personal data is sent and stored securely, e-boekhouden has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. E-boekhouden is obligated to confidentiality and will treat your data confidentially. E-boekhouden does not use your personal data for purposes other than those described above.

External sales channels

Bol.com, Marktplaats, Beslist.nl, Tweedehands.be, Google Shopping

We sell (part of) our articles through the platforms of Bol.com, Marktplaats, Beslist.nl, Tweedehands.be, Google Shopping. If you place an order through this platform, Bol.com, Marktplaats, Beslist.nl, Tweedehands.be, Google Shopping shares your order and personal data with us. We use this data to handle your order. We deal with your data confidentially.

Purpose of data processing

General purpose of the processing

We use your data only for the purposes of our services. This means that the aim of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date – other than at your request – we will ask for your explicit consent. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us or a legal obligation.

Automatically collected data

Data that are automatically collected by our website are processed for the purpose of further improving our services. These data (e.g., your IP address, web browser, and operating system) are not personal data.

Cooperation in fiscal and criminal investigation

In some cases, Rovince.com can be held on grounds of a legal obligation to share your data in connection with fiscal or criminal investigation by government authorities. In such cases, we are forced to share your data, but we will resist against it within the possibilities provided by law.

Retention periods

We keep your data as long as you are our client. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a forget request. Based on applicable administrative obligations, we are required to store invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. Employees, however, no longer have access to your client profile and documents we have produced based on your

order.

Your rights

Under applicable Dutch and European law, you have certain rights as a data subject with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, to prevent misuse, we only send copies and copies of your data to your email address already known to us. In the event that you wish to receive the data at another email address or, for example, by post, we will ask you to identify yourself. We keep records of processed requests, in the case of a forget request, we administer anonymous data. All copies and copies of

data you receive in the machine-readable data format we use within our systems. You always have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to view the data we (state) process that relates to your person or is traceable to it. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address known to us, along with a list of the processors holding this data

stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data we (have) process that relate to your person or can be traced back to it adjusted. You can submit a request to this effect to our contact person for

privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data has been adjusted.

Right to restriction of processing

You always have the right to restrict the data we (have) process that relate to your person or can be traced back to it. You can submit a request to this effect to our contact person for privacy matters.

You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you remove the restriction.

Right to transferability

You always have the right to perform by another party with the data we (have) process that relates to your person or can be traced back to it. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies to the email address known to us of all data about you that we

have processed or that have been processed by other processors or third parties on our behalf. In all likelihood

we will then no longer be able to continue providing services, as the safe connection of data files can no longer be guaranteed.

Right of objection and other rights

You have in some cases the right to object to the processing of your personal data by or on behalf of Rovince.com. If you object, we will immediately cease data processing in anticipation of the handling of your objection. If your objection is justified, we will make copies and/or copies of data that we (have) process available to you and permanently cease processing thereafter.

Moreover, you have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our contact person for privacy matters.

 

Cookies

Google Analytics

Cookies from the American company Google are placed through our website, as part of the 'Analytics' service. We use this service to track and get reports about how visitors use the website. This processor may be required to provide access to these data under applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google may interpret this information combined with other datasets and in this way track your movements on the internet. Google uses this information to offer targeted adverts (Adwords) and other Google products and services.

Cookies from third parties

If software solutions from third parties use cookies, this is mentioned in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data relating to you, we will notify you by email.

Our contact details:

Rovince Expoitatie BV
Josink Esweg 20
7545 PN Enschede
Holland

Telephone number: 088-434 9900 (Mon to Fri 8:30 am - 5:00 pm)
Email address: service@rovince.com
VAT identification number: NL818327315B01